Total Quality Management (TQM) - Lead Implementer Course

Description

Total Quality Management (TQM) is an enhancement to the traditional way of doing business. It is a proven technique to guarantee survival in world-class competition. Only by changing the actions of management will the culture and actions of an entire organization be transformed. TQM is for the most part common sense. Analyzing the three words, we have

• Total—Made up of the whole.
• Quality—Degree of excellence a product or service provides.
• Management—Act, art, or manner of handling, controlling, directing, etc.

Therefore, TQM is the art of managing the whole to achieve excellence. The Golden Rule is a simple but effective way to explain it: Do unto others as you would have them do unto you. TQM is defined as both a philosophy and a set of guiding principles that represent the foundation of a continuously improving organization. It is the application of quantitative methods and human resources to improve all the processes within an organization and exceed customer needs now and in the future. TQM integrates fundamental management techniques, existing improvement efforts, and technical tools under a disciplined approach. This TQM lead implementer course is good for those who need an overview of TQM concepts, or those who will be involved in the implementation of TQM practices within an organization. This TQM implementation training will guide you through the implementation process by explaining the TQM concepts and tools and how they can be applied using international best practices and methods. Using a step-by-step approach, you will learn how to develop a TQM implementation plan, create the necessary documentation, monitor the total quality management system, and achieve continual improvement.

Who Should Attend?

• Anyone responsible for implementing TQM practices
• Those who want to learn how to interpret the TQM concepts and tools
• Managers or executives practicing TQM
• Anyone looking to gain skills and knowledge to improve their career performance

Key Benefits

• Understand concepts and importance of TQM.
• Grasp the application of employee involvement, leadership and process management
• Interpret TQM concepts and its effective application for managing and improving the functioning of an organization through process approach.
• Understand and develop skills for implementation of management system to manage processes of the organization.
• Build stakeholder confidence by managing processes in line with the latest requirements
• Understand and develop problem solving skills
• Maintain and continually improve your organisation’s quality management system
• Learn techniques to create and manage documents and records relevant to total quality management system and critical to the products and services delivered
• Learn skills in human resource management, supplier management, customer management , operations management, inventory management, laboratory management, production planning and logistics management
• Learn to identify and mitigate internal and external issues relevant to businesses
• Learn to identify stakeholder expectations and prepare action plans to fulfill them
• Learn to define and optimize the processes in your organisation
• Understand the methods to develop a customer focus approach in an organisation
• Identify improvement objectives and plans to achieve them
• Learn techniques to manage nonconformity in products and services delivered and take corrective actions
• Learn to implement the communication requirements
• Help your organisation to improve quality, employee participation, teamwork, working relationships, customer satisfaction, employee satisfaction, productivity, communication, profitability, and market share
•  

Learning & Evaluation Method

Role plays, online workshops, practice questions, group discussions etc will be conducted during the course to gain sufficient hands on experience in the subject. After the completion of this course you can participate in the online examination. Attending the exam is not mandatory to receive the course completion certificate.

Buy for group Are you planning to buy this course for a group? We have the best prices for you! Select ‘Buy for Group’ option and add to the cart. You will get a discount of 60 – 75% for a group of up to 10 participants. To make a group purchase, create your group name and add individual emails of up to 10 participants. Each participant will get the access to the course materials, exam and the certificate. We will arrange one live-online session for the entire group.