ISO 18295-2 2017 Management System for Customer Contact Centers – Lead Auditor Course

Description

ISO 18295-2 2017 specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently met through the provision and management of appropriate arrangements with CCCs meeting the requirements of ISO 18295-1. ISO 18295-2 2017 is applicable to clients using CCCs of all sizes, across all sectors including in-house (captive) centres and outsourced (third party operator) centres, across multiple contact channels, including voice and non-voice media. ISO 18295-2 2017 lead auditor training course will help you learn how to initiate an audit, prepare and conduct audit activities, compile and distribute audit reports and complete follow-up activities. On successful completion of this course, you will be able to optimize your auditing skills with the internationally recognized ISO 18295-2 2017 standard and boost your audit capabilities. Also gain confidence in planning and performing an effective audit, as well as reporting and taking corrective action where necessary. ISO 18295-2 2017 lead auditor course develops the necessary skills to assess and report on the conformance and implementation of processes based on ISO 18295-2 2017.

Who Should Attend?

• Anyone involved in the planning, implementing, maintaining, supervising or auditing of an ISO 18295-2 2017 quality management system
• Existing internal auditors
• Employees of any organisation who wish to audit their organisation’s quality management system
• Trainers, managers or consultants seeking to master a quality management system audit process
• Personnel who wish to pursue career in ISO 18295-2 2017 management system auditing
• Expert advisors in quality management

Key Benefits

• Develop the career as an ISO 18295-2 2017 quality management system lead auditor
• Become ISO 18295-2 2017 freelance lead auditor 
• Gain the skills to plan, conduct, report and follow up first, second and third party audits in accordance with ISO 19011 standard
• Learn skills to lead an audit team
• Identify the aims and benefits of an ISO 18295-2 2017 audit
• Interpret ISO 18295-2 2017 requirements for audit application
• Grasp the application of risk-based thinking, leadership and process management
• Acknowledge the correlation between ISO 18295-2 2017 and other standards and regulatory frameworks
• Learn the latest ISO 18295-2 2017 lead auditor techniques
• Consolidate your expertise with the latest developments and contribute to the continuous improvement of the business
• Fill gaps in your professional knowledge

Learning & Evaluation Method

This is  a live and interactive course.  Once you purchase the course, our team will contact you to plan the training. No matter where you are located, we schedule the classes based on your convenience and time zone. You can plan to attend the training in sessions of 4 or 8 hr duration, based on how much time you can spend in a day.

Buy for group Are you planning to buy this course for a group? We have the best prices for you! Select ‘Buy for Group’ option and add to the cart. You will get a discount of 60 – 75% for a group of up to 10 participants. To make a group purchase, create your group name and add individual emails of up to 10 participants. Each participant will get the access to the course materials, exam and the certificate. We will arrange one live-online session for the entire group.