ISO 10002 2018 Customer Complaints Handling - Lead Implementer Course

Description

ISO 10002 2018 Quality management — Customer satisfaction — Guidelines for complaints handling in organizations gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints-handling process is suitable for use as one of the processes of an overall quality management system. An effective implementation is essential if organizations are to maximize the cost saving, performance, and customer satisfaction benefits of ISO 10002 2018 standards. ISO 10002 2018 lead implementer course is good for those who need an overview on the ISO 10002 2018 standards, or those who will be involved in the implementation of ISO 10002 2018 standards within an organization. ISO 10002 2018 implementation course will guide you through the implementation process by explaining the requirements of ISO 10002 2018 and how they can be applied using international best practice methods. Using a step-by-step approach, you will learn how to develop an implementation plan, create the necessary documentation, monitor the quality management system, and achieve continual system and quality improvement.

Who Should Attend?

• Anyone responsible for implementing ISO 10002 2018 standard
• Those who want to learn how to interpret the requirements of ISO 10002 2018 standard
• Managers or executives involved in delivering ISO 10002 2018
• Heads of various departments in an organisation
• Those who are planning for a career or working in a quality and performance oriented organisation
• Anyone looking to gain skills and knowledge to improve their career performance

Key Benefits

• Understand concepts and importance of the ISO 10002 2018 management system principles.
• Grasp the application of risk-based thinking, leadership and process management
• Interpret requirements of ISO 10002 2018 standard and its effective application for managing and improving the functioning of an organization through process approach.
• Understand and develop skills for implementation of management system to manage processes of the organization.
• Build stakeholder confidence by managing processes in line with the latest requirements
• Understand and develop problem solving skills
• Maintain and continually improve your quality management system
• Learn techniques to create and manage documents and records relevant to ISO 10002 2018 quality management system , critical to the products and services delivered and those required to meet customer and regulatory requirements
• Learn skills in customer management
• Understand the methods to develop a customer focus approach in an organisation
• Recognize and address the needs and expectations of complainants
• Enhance customer satisfaction

Learning & Evaluation Method

This is  a live and interactive course.  Once you purchase the course, our team will contact you to plan the training. No matter where you are located, we schedule the classes based on your convenience and time zone. You can plan to attend the training in sessions of 4 or 8 hr duration, based on how much time you can spend in a day.

Buy for group Are you planning to buy this course for a group? We have the best prices for you! Select ‘Buy for Group’ option and add to the cart. You will get a discount of 60 – 75% for a group of up to 10 participants. To make a group purchase, create your group name and add individual emails of up to 10 participants. Each participant will get the access to the course materials, exam and the certificate. We will arrange one live-online session for the entire group.