Effective Communication in Hospitals - Awareness Course

Description

Better communication methods in a hospital would benefit both patients and health care provider. Effective communication — both intra hospital and inter hospital — is important for health care providers to protect their patients, save on costs, and increase day-to-day operating efficiency. Meanwhile, patients benefit from increased access to their medical histories, which reduce chances of medical errors. This course provides in detail awareness on hospital communication.

Who Should Attend?

• Any one working in healthcare facilities
• Doctors and nurses
• Quality managers and technical managers in healthcare facilities
• Quality & regulatory professionals
• Complaint handling personnel in healthcare facilities

Key Benefits

• Learn about inter hospital and intra hospital communication requirements
• Understand the methods to ensure confidentiality, integrity and availability of information handled
• Learn about the common communication lapses in hospitals and its impact
• Understand the requirements and methods of communicating to regulatory bodies
• Learn to develop effective Standard Operating Procedures (SOPs) for proper communication
• Understand the communication requirements during various processes such as registration, admission, transfer, procedure, discharge and billing
• Learn to assign roles and responsibilities for ensuring proper communication
• Learn the documentation and record keeping practices
• Develop employee training plan
• Learn the inspection and verification techniques to ensure the communication practices are correctly followed
• Learn to identify and mitigate risks associated in communication failures
• Learn to prepare communication matrix including the what, when, how, why and who matrices or communication
• Develop techniques to overcome barriers to communication such as culture, language, literacy etc
• Learn to develop a system to report communication errors, conduct root cause analysis and take corrective actions to prevent it from happening again

Learning & Evaluation Method

This is  a live and interactive course.  Once you purchase the course, our team will contact you to plan the training. No matter where you are located, we schedule the classes based on your convenience and time zone. You can plan to attend the training in sessions of 4 or 8 hr duration, based on how much time you can spend in a day.

Buy for group Are you planning to buy this course for a group? We have the best prices for you! Select ‘Buy for Group’ option and add to the cart. You will get a discount of 60 – 75% for a group of up to 10 participants. To make a group purchase, create your group name and add individual emails of up to 10 participants. Each participant will get the access to the course materials, exam and the certificate. We will arrange one live-online session for the entire group.