ISO 21001 2018 Educational Organisations Management Systems (EOMS) - Lead Auditor Course
- Description
- Curriculum
ISO 21001 2018 management systems for educational organizations provides a common management tool for organizations providing educational products and services capable of meeting the needs and requirements of learners and other customers. It is a stand-alone management system standard, aligned with other ISO management system standards (such as ISO 9001, ISO 14001, etc.) through the application of the high level structure. ISO 21001 focuses on the specific interaction between an educational organization, the learner, customers and other relevant interested parties. All requirements of ISO 21001 are generic and intended to be applicable to educational organizations that provide, share and facilitate the construction of knowledge through teaching, training or research, regardless of type, size and the product and service provided. The standard therefore applies to the management system of any organization utilizing a curriculum to provide, share and transfer knowledge. ISO 21001 2018 lead auditor training course will help you learn how to initiate an audit, prepare and conduct audit activities, compile and distribute audit reports and complete follow-up activities. On successful completion of this course, you will be able to optimize your auditing skills with the internationally recognized ISO 21001 2018 standard and boost your audit capabilities. Also gain confidence in planning and performing an effective audit, as well as reporting and taking corrective action where necessary. ISO 21001 2018 lead auditor course develops the necessary skills to assess and report on the conformance and implementation of processes based on ISO 21001 2018.
Who Should Attend?
- Anyone involved in the planning, implementing, maintaining, supervising or auditing of an ISO 9001 2015 quality management system
- Existing internal auditors
- Employees of any organisation who wish to audit their organisation’s quality management system
- Trainers, managers or consultants seeking to master a quality management system audit process
- Personnel who wish to pursue career in ISO 9001 2015 management system auditing
- Expert advisors in quality management
Key Benefits
- Develop the career as an ISO 9001 2015 quality management system lead auditor
- Become ISO 9001 2015 freelance lead auditor
- Gain the skills to plan, conduct, report and follow up first, second and third party audits in accordance with ISO 19011
- Learn skills to lead an audit team
- Identify the aims and benefits of an ISO 9001 2015 audit
- Interpret ISO 9001 2015 requirements for audit application
- Grasp the application of risk-based thinking, leadership and process management
- Acknowledge the correlation between ISO 9001 and other standards and regulatory frameworks
- Learn the latest ISO 9001 2015 lead auditor techniques
- Consolidate your expertise with the latest developments and contribute to the continuous improvement of the business
Learning & Evaluation Method
This is a live and interactive course. Once you purchase the course, our team will contact you to plan the training. No matter where you are located, we schedule the classes based on your convenience and time zone. You can plan to attend the training in sessions of 4 or 8 hr duration, based on how much time you can spend in a day.
Certification
There are increasing numbers of organizations, who prefer candidates those who have certain certifications from recognized programs. Certification demonstrates your commitment to superior professionalism, upholding industry standards, and continued learning. These merits can help boost your professional credibility and prestige within your own network, in your organisation, with your current clients, and when pursuing new business opportunities. After the successful completion of the course and final exam, you will be awarded with a certificate of completion issued by QGlobal. Your credentials will be made available in the global online directory and can be verified by anyone searching with the certificate number. Without doubt we can say that our training courses are well recognized and sought after by organizations across various geographies.
Sample Certificate
Buy for group Are you planning to buy this course for a group? We have the best prices for you! Select ‘Buy for Group’ option and add to the cart. You will get a discount of 60 – 75% for a group of up to 10 participants. To make a group purchase, create your group name and add individual emails of up to 10 participants. Each participant will get the access to the course materials, exam and the certificate. We will arrange one live-online session for the entire group.
Total: 206 Courses View all
-
1Introduction to standards and certification
- Purpose of standardization
- Benefits of certification
-
2Introduction to ISO 21001 2018 standards
-
3ISO 21001 Context of the organization
- Understanding the organization and its context
- Understanding the needs and expectations of interested parties
- Determining the scope of the management system for educational organizations
- Management system for educational organizations (EOMS)
- ISO 21001 Leadership
- Leadership and commitment
- Policy
- Organizational roles, responsibilities and authorities
-
4ISO 21001 Leadership
- Leadership and commitment
- Policy
- Organizational roles, responsibilities and authorities
-
5ISO 21001 Planning
- Actions to address risks and opportunities
- Educational organization objectives and planning to achieve them
- Planning of changes
-
6ISO 21001 Support
- Resources
- Competence
- Awareness
- Communication
- Documented information
-
7ISO 21001 Operation
- Operational planning and control
- Requirements for the educational products and services
- Design and development of the educational products and services
- Control of externally provided processes, products and services
- Delivery of the educational products and services
- Release of the educational products and services
- Control of the educational nonconforming outputs
-
8ISO 21001 Performance evaluation
- Monitoring, measurement, analysis and evaluation
- General
- Satisfaction of learners, other beneficiaries and staff
- Monitoring of satisfaction
- Handling of complaints and appeals
- Other monitoring and measuring needs
- Methods for monitoring, measurement, analysis and evaluation
- Analysis and evaluation
- Internal audit
- Management review
- General
- Management review inputs
- Management review outputs
-
9ISO 21001 Improvement
- Nonconformity and corrective action
- Continual improvement
- Opportunities for improvement
-
10LI 01 Building the team
-
11LI 02 Conducting gap analysis
-
12LI 03 Preparing implementation plan
-
13LI 04 Creating awareness
-
14LI 05 Conducting training
-
15LI 06 Procuring documents
-
16LI 07 Creating management system manual
-
17LI 08 Creating policies and procedures
-
18LI 09 Creating forms and templates
-
19LI 10 Planning for certification
-
20LI 11 Implementation methodology
- Building the culture
- Plan-Do-Check-Act
-
21LI 12 Role of leadership in implementing the management system
- Leadership concepts
- Role of leaders in implementing the management system
- 12 Characteristics of team leaders and managers
-
22LI 13 Employee motivation and involvement
- Employee wants
- Achieving a motivated workforce
-
23LI 14 Obstacles in implementing the management system
- Inability to manage the change
- No planned review of the system
- Inadequate planning
- Not aligning the goals and matrices
- Poor commitment from top management
- Differences between departments and individuals
- Lack of awareness and not providing continuous training
- Poor documentation
- Inadequate monitoring, measuring and analysis of data and results
- Not paying attention to internal and external customers
- Failure to continually improve
- Failure to motivate and empower employees
-
24Introduction to ISO 19011 2018 Guidelines for auditing management systems
- Scope
- Normative references
- Terms and definitions
-
25ISO 19011 Principles of auditing
-
26ISO 19011 Managing an audit program
- Establishing audit programme objectives
- Determining and evaluating audit programme risks and opportunities
- Establishing the audit programme
- Roles and responsibilities of the individual(s) managing the audit programme
- Competence of individual(s) managing audit programme
- Establishing extent of audit programme
- Determining audit programme resources
- Implementing audit programme
- Defining the objectives, scope and criteria for an individual audit
- Selecting and determining audit methods
- Selecting audit team members
- Assigning responsibility for an individual audit to the audit team leader
- Managing audit programme results
- Managing and maintaining audit programme records
- Monitoring audit programme
- Reviewing and improving audit programme
-
27ISO 19011 Conducting an audit
- Initiating audit
- Establishing contact with auditee
- Determining feasibility of audit
- Preparing audit activities
- Performing review of documented information
- Audit planning
- Assigning work to audit team
- Preparing documented information for audit
- Conducting audit activities
- Assigning roles and responsibilities of guides and observers
- Conducting opening meeting
- Communicating during audit
- Audit information availability and access
- Reviewing documented information while conducting audit
- Collecting and verifying information
- Generating audit findings
- Determining audit conclusions
- Conducting closing meeting
- Preparing and distributing audit report
- Preparing audit report
- Distributing audit report
- Completing audit
- Conducting audit follow-up
-
28ISO 19011 Competence and evaluation of auditors
- Determining auditor competence
- Personal behavior
- Knowledge and skills
- Achieving auditor competence
- Achieving audit team leader competence
- Establishing auditor evaluation criteria
- Selecting appropriate auditor evaluation method
- Conducting auditor evaluation
- Maintaining and improving auditor competence